1) What personal data does Moyenxpress get about its costumers?

We gather your particular data to offer and constantly enhance our goods and services.

The types of personal data we collect are as follows:

• Information You Provide: Any information you give us in connection with Moyenxpress Services is received and stored by us. To view examples of the data we gather, go here. Many of our Moyenxpress Services may not be available to you if you decide not to share certain information.
• Automatic Information: We automatically gather and retain specific information about how you use Moyenxpress Services, such as how you engage with the goods, information, and services made accessible through such services. When you use Moyenxpress Services and other material provided by or on behalf of Moyenxpress on other websites, like many websites, we utilize "cookies" and other special identifiers and gather certain sorts of information from your web browser or device. Our website may use technology to collect data about your website usage, including the services and goods you engage with. Examples of the data we collect may be found here.
• Knowledge from Other Resources: To update our records and make it easier to deliver your next order, we may obtain information about you from other sources, such as updated delivery and address data from our providers. To view further cases of the data we admit, go here.

2) What uses does Moyenxpress make of your personal data?

Your personal information is used by us to manage, deliver, produce, and enhance the goods and services we give to our customers. These pretensions comprise:

• Purchasing and providing goods and services: We use your personal information to receive and process orders, supply goods and services, manage payments and contact you regarding orders, goods and services, and marketing offers.
• Provide, resolve, and enhance Moyenxpress Services: Your personal information is used by us to deliver functionality, assess performance, address issues, and enhance the Moyenxpress Services' use and strength.
• Personalization and recommendations: We use your personal information to recognize your preferences and enhance your usage of Moyenxpress Services by suggesting features, items, and services that may interest you.
• Respect the law's requirements: We sometimes gather and utilize your data to abide by the law. For identity verification and other purposes, for instance, we obtain from Sellers information regarding the location of business and bank account information.
• Talk to you: Through various methods, we contact you using your personal information about Moyenxpress Services (e.g., by phone, email, chat).
• Advertise with moyen: We display interest-based advertisements for features, products, and services that may interest you using the personal data we have about you. To show interest-based ads, we do not utilize the information that individually identifies you.
• Preventing fraud and credit risks: To safeguard the security of our customers, Moyenxpress, and third parties, we utilize personal information to prevent and identify fraud and abuse. To evaluate and control credit risks, we may also employ scoring techniques.

3) What about cookies and other identifiers?

We use cookies and other identifiers to help our systems identify your browser or device to deliver and enhance Moyenxpress Services.

4) Is your personal information shared by Moyenxpress?

As customer information is a crucial component of our company, we do not disclose customer personal information to third parties. We only divulge customers' data in the ways that are outlined here.

• Third-Party Service Providers: We use other businesses and people to carry out our tasks. Examples include delivering packages, sending postal mail and emails, dispatching products or services, removing repetitive information from customer lists, analyzing data, assisting with marketing, providing search results, processing payments, transmitting content, scoring, determining and managing credit threats, and offering client service. These outside service providers have access to the personal data required to carry out their duties but are not permitted to use it for other reasons.
• Safety of Moyenxpress and Others: When we believe that disclosing account information or other personal information is necessary to comply with the law, carry out the terms of our Conditions of Use and other agreements, or protect the legal rights, personal property, or safety of Moyenxpress, our users, or others, we do so. Information is shared with other businesses and organizations to prevent fraud and lower credit risk.
  In addition to what was said above, you will be informed when personal information about you may be shared with third parties and given the option to decline the sharing.

5) How safe is my personal information?

Our technologies are designed with your security and privacy in mind.

• To try to maintain the confidentiality of your personal information during transmission, we employ encryption techniques and software.
• We follow the Payment Card Industry Data Security Standard while handling credit card data.
• When collecting, storing, and disclosing customer personal information, we employ physical, electronic, and procedural safeguards. We can ask for identification documentation as part of our security procedures before granting you access to personal data.
• The security mechanisms on our gadgets guard them against unauthorized access and data loss. These features can be adjusted to your needs and are controllable.
• You should take precautions to prevent unauthorized access to your password and to your computers, mobile devices, and software. For your Moyenxpress account, we advise creating a special password that is not used for any other online accounts. Make sure you sign off after using a shared computer.

6) What about advertise with Moyen?

• Advertising from Other Parties and Links to Our Website: At Moyenxpress, we take our users' privacy seriously and are committed to protecting your personal information. When you use our platform for advertising your products or brand, we may collect personal data, such as your name, contact details, links and payment information. We may also collect data related to your advertising campaign, such as the number of clicks and impressions from your ad. This information is used to optimize and improve your advertising strategy.

7) What information is available to me?

Under the "Your Account" part of the website, you can access information about you, including your name, address, payment preferences, profile details, and transaction history. You can access a list of examples by clicking here.

8) What options am i left with?

Please get in touch with our customer service if you have any inquiries about how we gather and utilise your personal information. Also, several of our Moyenxpress Services include settings that provide you control over how your information is utilised.

• As previously mentioned, you have the option to withhold specific information, but doing so may prevent you from using a number of the Moyenxpress Services.
• On pages like those mentioned in what information is available to me?, you can add or change specific information. We typically retain a copy of the previous version of the information whenever you change it for our records.
• Please change your customer communication preferences if you do not wish to receive email or other messages from us. Please modify your device's or app's notification settings if you do not want to receive in-app alerts from us.
• Please modify your advertise with moyen preferences if you do not wish to view interest-based advertisements.
• You may prohibit your browser or device from accepting new cookies or other identifiers, have the browser alert you when you get a new cookie, or completely disable cookies by using the Help function on the majority of browsers and devices. We advise leaving cookies and identifiers turned on since they enable you to utilize several crucial components of Moyenxpress Services. For instance, you won't be able to add things to your Shopping Cart, go to Checkout, or utilize any Services that need you to Sign in if you block or otherwise reject our cookies.
• Logging out of your account and disabling cookies in your browser will allow you to visit our websites without connecting the browsing history to your account.
• By changing your settings on the relevant Moyenxpress website (for example, in "Manage Your Content and Devices"), device, or application, you will also be able to refuse to use specific additional sorts of data. The majority of non-Moyenxpress devices also let users modify device permissions, such as enabling or disabling location services or contact access. These controls are often found in the settings menu of the device. We advise you to get in touch with your mobile service provider or your device maker if you have any queries about how to modify the permissions on devices made by third parties.
• If you are a seller, you may modify your Seller Account Information, update your account details by visiting your Seller Account Information, and change your notification preferences to modify the emails or other messages you get from us.

9) Do kids have permission to utilize Moyenxpress services?

Children are not permitted to purchase any items from Moyenxpress. We provide things for kids that can be bought by adults. Only your parent or legal guardian can use Moyenxpress Services if you're under the age of 18. Without the parent or legal guardian of a child under the age of 13, we do not knowingly gather personal information from that kid.

10) Examples oF the data gathered?

When you use the services of Moyenxpress, you provide us the following information:

• Browse or purchase items and services from our marketplace;
• Add or delete items from your shopping basket, use Moyenxpress Services to place an order, or both;
• Submit information in Your Account; if you have used more than one email address to buy with us, you may have more than one;
• Configure your settings on, provide data access permissions for, or interact with an Moyenxpress device or service;
• Fill up your Seller Account or any other account with information that enables you to create, offer, or provide items or services to Moyenxpress customers;
• Promoting your goods or services on the Moyenxpress Services or through them;
• Get in touch with us by phone or email about any concern.

You could provide us the following information as a result of such actions:

• Identifying details such your name, address, and contact details;
• Payment details;
• Age you are;
• Details about your location;
• Your IP address;
• The names, phone numbers, and addresses provided in your Addresses;
• Add a description of yourself and a picture in your profile;
• Information and documents regarding identity, including Social Security and driver's license numbers;
• Identity-related data and papers, such as Social Security and driver's license information;
• Business and financial details;
• Knowledge of credit history; and
• If you select to automatically synchronize them with your other moyenxpress devices, you will also select to save device log data and configurations, including Wi-Fi login information.

Automatic Information

Samples of the data we gather and examine are as follows:

• The IP address used to connect your computer to the internet;
• Login, email address, and password;
• The location of your computer or device;
• Metrics related to devices, such as use information, application usage, connection information, and any problems or event failures;
• Metrics related to Moyenxpress Services (such as the frequency of technical errors, your interactions with service features and content, your settings preferences and backup data, the location of the device on which an application is running, and details about uploaded images and files such as the file name, dates, times, and location of your images);
• Time zone settings and the version;
• Purchase and content use history, which we sometimes collective with similar information from other customers to create types like Best Sellers;
• The complete (URL) to, through, and from our websites, along with the date and time; the items and content you viewed or searched for; page response times, the number of times you visited particular pages; and page interaction data (such as scrolling, clicks, and mouse-overs);
• Telephone numbers that customers have used to contact us.

On devices, applications, and our websites, we may also use device identifiers, cookies, and other technologies to gather browsing, use, or other technical data.

Other Sources of Information

Some examples of the data we acquire from outside sources are:

• Updated address and delivery data from our shippers or other third parties, which we utilize to update our records and make it easier to deliver your subsequent order or communication;
• Information about your account, your purchases or redemptions, and information about your page views from some retailers with whom we co-brand products or for whom we perform technical, ship with moyen, advertising, or other services;
• Details on your interactions with the goods and services that our vendors offer;
• Links and search results, including listings (like sponsored links);
• Information about the services and devices connected to the site that are internet-connected; and
• Credit history data from credit bureaus is what we utilize to provide some customers with specific credit or financial services as well as to assist us discover and prevent fraud.

Accessible Information

You may obtain the following information through Moyenxpress Services:

• Status of new purchases;
• Your entire purchase information;
• Details that can be used to identify an individual (such as name, email, password, and contact book);
• Options for payments (including credit card data);
• Email notification options;
• Suggestions, as well as recent items you've watched that served as the foundation for recommendations (such as Recommended for You and Improve Your suggestions);
• Wish lists and buying lists;
• Current material you've seen;
• Your information (which includes your personal information, product reviews, and reminders);
• If you are a vendor, you can update your account in vendor Account to access your account and other details, as well as change your communication settings;

11) Privacy policy for sellers

Account Registration: To sell on our platform, you must register for an account with accurate and up-to-date information. You will be responsible for all activities that occur under your account. You must safeguard your account information and notify us immediately if you suspect any unauthorized use.

Product Listing: You are responsible for creating and maintaining accurate and complete product listings that comply with our guidelines. Your product listings should include clear and detailed descriptions, high-quality images, and accurate pricing information. You are not allowed to list prohibited or restricted items.

Product Quality: You are responsible for ensuring that the products you list meet the quality standards and specifications stated in your listings. You must ensure that the products are in new, unused, and sellable condition. If a customer receives a product that is not as described, you may be required to issue a refund or replacement.

Order Fulfillment: You are responsible for fulfilling orders within the timeframe you provided to your Customer. You must ship the products to the Customer's address provided by the Customer and provide a valid tracking number. If you cannot fulfill an order, you must notify us immediately and cancel the order.

Shipping and Delivery: You are responsible for shipping and delivering the products on time if the customer has not selected the ship with moyen delivery option. You must use a reliable shipping carrier and ensure the products are packaged securely to avoid damage during transit. If a customer reports a late delivery or missing item, you may be required to issue a refund or replacement.

Payment Processing: You will receive payment for your sales through our payment gateways or bank transfer, also known as a wire transfer. We will deduct our commission fees and any applicable taxes or fees before remitting the balance to you. You are responsible for ensuring that your payment information is accurate and up-to-date; otherwise, moyenxpress is not accountable for sending payment again.

Fees and Charges: You will be charged a commission fee for your sale on our platform. The commission fee will be calculated as a percentage of the sale price, and the exact rate will depend on the product category. You may also be charged additional fees for optional services, such as promoted listings or advertising.

Prohibited Activities: You are not allowed to engage in prohibited activities, such as fraud, spamming, or violating intellectual property rights. We reserve the right to suspend or terminate your account if we suspect any prohibited activities.

Intellectual Property Rights: You are responsible for ensuring that the products you list do not infringe any intellectual property rights, including copyrights, trademarks, and patents. You must obtain all necessary licenses and permissions for any copyrighted or trademarked material used in your product listings. If we receive a notice of infringement, we may remove your listing or terminate your account.

Termination: We reserve the right to terminate your account at any time for any reason, with or without notice. Upon termination, you must immediately stop using our platform and remove all your listings.

Reviews and Ratings: Customers may leave reviews and ratings of your products and services. You are not allowed to manipulate or incentivize customers to leave positive reviews or ratings. You must also not retaliate against customers who leave negative reviews or ratings. We reserve the right to remove reviews or ratings that violate our guidelines.

Returns and Refunds: You are responsible for establishing and communicating customer return and refund policies. You must comply with our policies and guidelines if a customer requests a replacement or refund. We may require you to issue a refund or replacement if the customer is unsatisfied with the product or service.

Taxes: You are responsible for complying with all applicable taxes, including sales tax, value-added tax, and income tax. You must provide accurate tax information to us and collect and remit taxes to the appropriate authorities. We may withhold taxes from your payments and report your sales to the tax authorities.

Compliance with Laws: You are responsible for complying with all applicable laws and regulations, including those related to consumer protection, data privacy, and international trade. You must not engage in any illegal or unethical activities on our platform. We may report any suspicious or illegal activities to the appropriate authorities.

Suspension or Termination of Account: We may suspend or terminate your account if we suspect any violation of our policies or guidelines. We may also suspend or terminate your account for inactivity or non-payment of fees. If your account is suspended or terminated, you may not be able to access your listings, sales data, or payment history.

Dispute Resolution: In the event of a dispute between you and a buyer, we encourage you to work together to resolve the issue in a mutually satisfactory manner. If you are unable to resolve the dispute on your own, you may request assistance from our dispute resolution team. Our dispute resolution process is designed to be fair, transparent, and impartial, and we will make every effort to find a resolution that is acceptable to both parties.

Limitation of Liability: We are not responsible for any losses, damages, or liabilities arising from your use of our platform. We do not guarantee the accuracy or completeness of the information provided on our platform, and we do not endorse any products or services listed on our platform. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our platform.

Auction Products: You may list auction products on our platform, subject to our guidelines. The listing must clearly state the starting bid price, reserve price, and minimum bid increment. The auction must run for a specified period, and the highest bidder at the end of the auction will be the winner. You are responsible for shipping the auction product to the winner within the timeframe specified.

Wholesale Products: You may offer wholesale products on our platform, subject to our guidelines. Wholesale products must be sold in bulk quantities, and the minimum order quantity must be clearly stated in the listing. You are responsible for shipping the wholesale products to the buyer within the timeframe specified.

Technician Services: You may offer technician services on our platform, subject to our guidelines. Technician services must be clearly described in the listing, including the scope of work, the estimated time for completion, and the cost. You are responsible for providing the technician services to the customer within the timeframe specified.

Fees and Payments: You are responsible for paying all fees associated with using our platform, including transaction and payment processing fees. You must provide accurate payment information to us and ensure that your account has sufficient funds to cover the expenses. We may withhold or deduct costs from your payments or suspend or terminate your account for non-payment of fees.

Payment Processing: We use a third-party payment processor to process payments on our platform. You must comply with the payment processor's terms of service and privacy policy. We are not responsible for any errors or delays in payment processing by the payment processor.

Currency Conversion: Our platform supports multiple currencies for international transactions. We use a third-party currency conversion service to convert currencies at the time of payment. The exchange rate used by the currency conversion service may differ from the prevailing market rate.

Product Liability: You are responsible for ensuring that the products you sell on our platform are safe and comply with all applicable laws and regulations. You must provide accurate product information and warnings to the buyer. You are also responsible for any product liability claims arising from the products you sell on our platform.

Data Privacy: You are responsible for protecting the personal and sensitive data of your customers in accordance with our data privacy guidelines. You must not collect, use, or disclose any customer data without their consent. You must also comply with all applicable data protection laws and regulations.

Ship with Moyen Services: We offer an optional shipping service, Ship with Moyen, to our sellers. S hip with Moyen provides discounted shipping rates and streamlined shipping label printing through our platform. By using Ship with Moyen, you agree to the following terms:

• You must have a valid and active account in moyenxpress to use ship with moyen service.
• You must accurately weigh and measure the package and enter the correct dimensions in the shipment form.
• You must fill out the appropriate shipping details and the pickup or delivery details.
• You must print the shipping label and attach it to the package before dropping it off at the designated carrier location.
• You must comply with all carrier guidelines and regulations regarding package contents, labeling, and handling.
• You are responsible for all shipping costs and fees associated with ship with moyen.

Shipping Guidelines For Express Delivery: When shipping products to buyers, you must follow our shipping guidelines to ensure a smooth and efficient delivery process. These guidelines include:

• Use appropriate packaging materials to protect the product during shipping.
• Include a packing slip or invoice with the package, including the buyer's name, address, and order information.
• Provide accurate tracking information to the buyer through our platform.
• Use a reliable carrier with a track record of on-time delivery and package handling.

International Shipping: If you offer international shipping, you must comply with all applicable laws and regulations regarding international trade and shipping. You must also provide accurate customs documentation and pay all applicable duties and taxes. International shipping may be subject to additional fees and delivery times.

Returns and Refunds: You are responsible for return and refund of your products and services. However, we require that you comply with our general policy regarding returns and refunds. Buyers may request a return or refund within timeframe set by seller of receiving the product or service if it is damaged, defective, or does not match the description in the listing. You must provide a return shipping label and refund the buyer's payment within time.

Indemnification: You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your use of our platform or your breach of these policies or guidelines. You will defend us against any legal actions or disputes related to your use of our platform.

Collection Of Location Information Moyenxpress: Driver App

We collect information about you when you use the Application, including:

Location data: We may collect information about your location when you use the Application, including GPS data and other information from your device that can be used to determine your location. This location data is collected for the purpose of tracking the delivery of orders and ensuring that they are delivered to the correct location. We may collect location data while the Application is running in the foreground, as well as in the background when the Application is closed. This is commonly referred to as "background location tracking."

Note: We do not sell or use your data in any manner for any purpose other than as described in this privacy policy.

Customer Service: You are responsible for providing excellent customer service to your buyers. You must respond promptly to customer inquiries and resolve any issues or complaints in a timely and professional manner. If a customer files a dispute or chargeback, you must cooperate with us to resolve the issue.

By selling on our platform, you agree to comply with our policies and guidelines. We reserve the right to update or modify these policies at any time, and we will notify you of any changes. If you have any questions or concerns, please contact our seller support team, and we will be happy to assist you.

Thank you for taking the time to read and understand our policies. We value both our customer and seller, and are committed to providing you with a secure and reliable platform. If you have any questions or concerns, please contact our seller support team, and we will be happy to assist you.